Turn on your Mac and immediately press and hold the Shift key. Turn off your Mac and wait for your Mac to fully turn off. On your Mac, you can go to the Apple menu > About This Mac to determine whether you are using an Intel-based Mac or a Mac with Apple silicon. Restart your Mac in Safe Mode to see if this can help. Turn off your mouse (or remove its battery) then wipe the mouse body with a soft, microfiber cloth. You can do so by going to System Preferences > Software Update.
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